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Privacy Policy

Effective: January 6, 2026 Contact: help@storycall.org

1. Overview

StoryCall (“StoryCall,” “we,” “us”) provides a service that converts voice messages or recordings you send by text/SMS into phone calls to a landline or other phone number you provide, then returns a recorded reply back to the same message thread. This Privacy Policy explains what we collect, how we use it, and the choices you have.

By using StoryCall, Users represent that they have obtained any required consent from Recipients to receive automated calls and to have voice replies recorded. Recipients are informed at the start of calls that the call may be recorded.

We aim to be conservative with data: collect the minimum necessary, avoid selling or sharing for advertising, and give you control. We do not use your Content to train advertising models or sell datasets. If anything here is unclear, email help@storycall.org.

2. Definitions

  • “User” means someone who uses the StoryCall app or website to send or manage messages or calls.
  • “Recipient” means someone who receives StoryCall calls (including calls to a landline).
  • “Content” means messages, voice recordings, transcripts (if enabled), and related metadata.

3. Information We Collect

3.1 Information you provide

  • Account info: name, email, phone-based or other login identifiers (if you create an account).
  • Contact info: phone or landline numbers and names for Recipients (as provided by you).
  • Support info: information you submit in help requests or emails to us.

3.2 Content processed to provide the service

  • Incoming messages: text and/or voice recordings you choose to route through StoryCall.
  • Outbound call audio: the audio we play to the Recipient during scheduled calls.
  • Recipient replies: recorded voice replies, and optional automated transcripts if enabled.

3.3 Usage and device information

  • Basic logs: timestamps, delivery status, call duration, and error reports.
  • Web data: limited analytics needed to run and secure the site (such as IP address and browser type).

3.4 Messaging channels

StoryCall’s website experience is SMS-first. If we offer additional messaging channels in the future, this policy will be updated to describe what is collected and how it is used.

3.5 What we do not collect (by default)

  • We do not sell personal information.
  • We do not share personal information for third-party or cross-context behavioral advertising.
  • We do not collect precise location data.
  • We do not intentionally collect sensitive data beyond what you choose to send as Content.

4. How We Use Information

  • Provide the service: schedule calls, play messages, record replies, and deliver them back.
  • Safety and security: prevent abuse, detect fraud, and protect accounts and systems.
  • Support: respond to help requests and troubleshoot issues.
  • Service improvement: fix bugs, improve reliability, and enhance features.

Users are responsible for ensuring they have permission to send messages and initiate calls to Recipients using StoryCall. StoryCall is not intended for unsolicited or unlawful automated calling.

5. Legal Bases (Where Applicable)

  • Contract: to provide StoryCall as requested by Users.
  • Legitimate interests: to secure, maintain, and improve the service.
  • Consent: where required (for example, call recording or optional features).
  • Legal obligation: where we must comply with law or lawful requests.

6. Sharing and Disclosure

We share information only as needed to operate StoryCall, and we limit that sharing as much as possible.

6.1 Service providers

  • We use vetted service providers to operate key functions (such as telephony, hosting, storage, and email delivery). They may process data only to provide services to StoryCall and must protect it.

6.2 Legal and safety

  • We may disclose information if we believe it is reasonably necessary to comply with law, enforce our terms, or protect rights, safety, and security.

6.3 No sale or sharing of personal information

We do not sell personal information and do not share it for cross-context behavioral advertising as defined by applicable privacy laws.

7. Retention

By default, message Content and call recordings are retained until deleted by the User or Recipient, or until the associated account is closed. We may retain limited logs and backups for up to 90 days for reliability, security, fraud prevention, dispute resolution, and legal compliance.

8. Your Choices and Rights

  • Opt-out (Recipients): Recipients can stop future calls by texting STOP to 844-961-2835 at any time. Texting the StoryCall number constitutes consent to receive transactional SMS messages and automated voice calls related to message delivery.
  • Access/correction: You may request access to or correction of your account information.
  • Deletion: You may request deletion of your account and associated Content, subject to retention needs.
  • Export: You may request an export of your Content where feasible.
  • Recipient rights: Recipients may request access to or deletion of recordings associated with their phone number, subject to verification and applicable law.
  • Consent controls: You may disable optional features (such as transcription) if offered.

To make a request, email help@storycall.org. We may need to verify your identity before fulfilling requests.

California Privacy Rights

California residents have the right to request access to, deletion of, and information about personal data under the CCPA and CPRA. StoryCall does not sell or share personal information as defined by those laws.

9. Security

We use administrative, technical, and physical safeguards such as access controls, limited employee access, and encryption in transit where supported. No system can be guaranteed 100% secure.

10. Children

StoryCall is not directed to children under 13. If you believe a child has provided personal information to us, contact help@storycall.org so we can address it.

11. International Users

If you access StoryCall from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

12. Changes to This Policy

We may update this policy from time to time. If changes are material, we will provide a prominent notice or other appropriate communication. The effective date above indicates when this policy was last updated.

13. Contact

Questions or requests: help@storycall.org.